Information We Collect
When you register or use the d20 platform, we may collect various types of information, including:
- Account information: Your full name, email address, phone number, date of birth, and username as provided during registration.
- Device & browser information: Your IP address, browser type, operating system, and other device-related technical data to ensure the platform runs smoothly.
- Payment information: Your e-wallet or banking details used for deposits and withdrawals in MYR. d20 does not store credit card information directly.
- Cookies and usage data: Activity logs, login sessions, game preferences, and usage patterns that help us improve your experience.
How We Use Your Information
Information collected by d20 is used for the following purposes:
- Manage user accounts and process financial transactions securely.
- Verifying user identity to meet security and legal compliance requirements.
- Providing more responsive and personalised customer support.
- Analysing usage patterns to improve platform features and performance.
- Sending important account notifications, service updates, and relevant communications.
D20 will not use your information for any other purpose without your consent.
Cookies & Activity Tracking
The d20 platform uses cookies and similar tracking technologies to enhance your experience. Cookies allow us to recognise your active session, save language preferences, and enable auto-login where permitted. You can manage your cookie settings through your browser at any time, though disabling certain cookies may affect platform functionality.
Data Storage & Security
D20 stores user data on servers protected by SSL encryption and industry-standard security controls. Access to personal information is restricted to authorised personnel only. While we take every measure to protect your data, no method of transmission over the internet is entirely risk-free. We strongly advise using a strong password and keeping it confidential.
Sharing Information with Third Parties
D20 does not sell or rent your personal information to third parties. However, we may share necessary information with:
- Trusted payment service providers to process your MYR transactions.
- Relevant authorities where required under Malaysian law.
- Technical partners involved in the operation and maintenance of the d20 platform.
All third parties involved are required to comply with strict security and confidentiality standards.
Your Rights as a User
As a d20 user, you have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Update or correct any inaccurate information through your account settings or by contacting our support team.
- Deletion: Request deletion of your personal data, subject to applicable legal and operational requirements.
To exercise these rights, please contact us at [email protected] or visit the FAQ for more information.
Policy Updates & Contact Us
D20 reserves the right to update this Privacy Policy from time to time. Any significant changes will be communicated via the platform or by email. Continued use of the platform after changes are made constitutes your acceptance of the updated policy.
If you have any questions about your privacy or data protection, reach out to the d20 support team at [email protected] or visit the FAQ us. You may also create a new account or log in to manage your personal information directly.