D20's Commitment to Responsible Gaming
D20 puts its users' wellbeing above all else. We believe online gaming should be a positive source of entertainment, not stress or a burden. Our platform is designed to ensure every user in Malaysia can enjoy a safe, controlled, and enjoyable gaming experience.
As a responsible platform, d20 provides a range of tools and guidance to help you stay in control of your gaming activity. We do not encourage excessive play and are always ready to support users who need help.
Know Before It's Too Late — Signs of Risky Behaviour
Recognising the signs of unhealthy gaming is the first step to protecting yourself. Take note if you experience any of the following:
Uncontrolled Playtime
You lose track of time while playing and find yourself gaming much longer than you planned.
Spending Beyond Your Means
You are using money meant for daily essentials — such as bills or groceries — to fund your gaming activity.
Emotional Instability
You feel anxious, irritable, or distressed when you cannot play or after experiencing a loss.
Neglecting Responsibilities
Gaming starts to interfere with your family relationships, work, or daily responsibilities.
If you recognise any of the signs above in yourself or a loved one, now is the right time to take steps toward self-control.
Start with Limits — Budget and Time-Setting Tips
Setting limits before you play is the best way to keep your experience enjoyable. d20 recommends the following approach:
- Daily or weekly budget limit: Set a maximum amount in MYR that you are comfortable spending on gaming. Do not exceed this limit, even when you are feeling lucky.
- Session time limit: Set a reasonable time limit for each gaming session — for example, no more than one hour a day. Use your device's timer as a reminder.
- Don't chase losses: If you have reached your loss limit, stop playing and try again another day. Chasing losses will only make things worse.
- Plan other activities: Keep gaming as just one small part of your leisure time. Maintain other hobbies and make time for family and friends.
Self-Control Tools Available to You
D20 provides several self-control tools to help you manage your gaming activity more effectively:
Deposit Limit
Set daily, weekly, or monthly deposit limits through your account settings. This helps you manage your spending automatically.
Cooling-Off Period
Use the cooling-off feature to temporarily suspend access to your account for a period you choose — from a few days to several weeks.
Self-Exclusion
If you need a longer break, you can apply for self-exclusion to block access to your account for an extended period. Contact our support team for more details.
To access or change your self-control settings, log in to your d20 account or contact our support team directly.
Protecting Minors
D20 strictly prohibits anyone under 18 from registering or using our platform. All users are required to verify their age during registration. We encourage parents and guardians to:
- Keep your account login details secure and never share them with children.
- Use parental control software on shared devices to block access to gambling sites.
- Have open conversations with your children about the risks of online gambling.
- Report to us immediately if you suspect your account has been accessed by a child.
Life Balance and Seeking Professional Help
Online gaming should be a small part of a healthy lifestyle, not your main focus. d20 encourages all users to maintain a balance between gaming, work, family, and social activities.
If you or someone you know is struggling with unhealthy gaming habits, do not hesitate to seek professional help. Resources available in Malaysia include government mental health counselling hotlines and relevant non-governmental organisations. Remember, asking for help is a sign of strength, not weakness.
For account enquiries or self-control tools, visit the FAQ us or reach the d20 support team at [email protected]. We are always here to help you play smarter and more responsibly.